It's a free cancellation at Booking Dotcom, but is there a case where the money is lost?

I made a reservation at Booking dotcom

I canceled it because it was a free cancellation.

About half of the hotel was missing, not the total cost

I don't think this is a free cancellation.

Will you return it?

Or should I contact the customer service center?

945 2018-12-25 Lady

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